Before contacting us, check if we can answer your questions here.
常见问题解答
Orders: I haven’t received a confirmation email. Was my order processed?
If your payment went through, your order was successfully processed, even if you didn’t get a confirmation email.
First, check your spam or junk folder. Make sure you entered your email address correctly.
Still can’t find it? Reach out to us at relations@youthsinbalaclava.com and we’ll sort it out.
Can I change the items in my order?
Yes, as long as your order hasn’t shipped, you can still make changes.
Email us at relations@youthsinbalaclava.com, and we’ll help you out.
Can I cancel my order?
If your order hasn’t shipped yet, you can cancel it and get a full refund.
Once it’s been shipped, cancellation isn’t possible, but you can request a return instead.
Questions? Email us at relations@youthsinbalaclava.com and we’ll help.
退货和换货
所有销售均为最终销售。
仅在以下条件下才接受退货和换货：
- 客户收到了订单中的错误商品（商品必须是未磨损、未开封且全新的状态。）
- 物品无意损坏或有缺陷。
- 折扣商品严禁退款、兑换。
请仔细检查并核实您在订购过程中提供的地址的准确性。
对于因您地址错误而导致的无法送达，我们不承担责任。
当产品已被使用或磨损时，将不接受退货或换货。
运费不予退还。
如有疑问，请联系我们： info@youthsinbalaclava.com
How can I make a return or exchange?
Just write to us at relations@youthsinbalaclava.com.
Once we receive your request, we’ll guide you through the next steps by email.
What is the cost of a return or exchange?
If the reason for the return or exchange is because you are not satisfied with the products or you want to change the size, you will have to pay the return or exchange shipping costs.
If the reason for the return or exchange is due to a fault in the product, you must contact us the same day of receipt of the package to the following email: relations@youthsinbalaclava.com, our customer service team will evaluate your case and offer you a solution if appropriate.
配送与预订
对于本地和国际订单，请留出2 个工作日进行订单处理和验证，
如果您的订单包含预购商品，请注意，一旦预购商品到货，所有商品将一起装在一个包裹中发货。我们感谢您在我们准备完整订单时的支持和耐心。
国际订单适用的费用、税款和关税均由客户独自承担。
对于所有订单，当您的物品已发货时，将通过电子邮件发送跟踪号和确认信息。
包裹丢失/遗失
Youths In Balaclava对任何丢失、被盗或损坏的货物不承担任何责任。买方承担所有责任。
如果在结账过程中输入了错误的地址， Youths In Balaclava不承担任何责任。在处理订单之前，请确保您的账单和送货地址正确无误。但是，如果我们犯了错误，我们将为您更换正确的订单。
货币换算
www.youthsinbalaclava.com上列出的所有价格均以美元 (USD) 计算。您支付的确切汇率由您信用卡的发行银行决定。但一般来说，它将与现行汇率非常接近。如需了解当前汇率的大致估计值，请访问www.XE.com
付款方式
如果您在海外购物，您可以使用借记卡/信用卡（Visa、Mastercard）、Paypal 或选择我们的任何其他付款方式完成购买。
对于居住在新加坡的客户，您可以使用 PAYNOW、GrabPay 或 Atome BNPL 付款。
产品
所有图片仅供参考。实际产品可能会因产品增强和/或定制产品的工艺和做工而有所不同。
