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Before contacting us, check if we can answer your questions here.
常见问题解答
Orders: I haven’t received a confirmation email. Was my order processed?
If your payment went through, your order was successfully processed, even if you didn’t get a confirmation email.
First, check your spam or junk folder. Make sure you entered your email address correctly.
Still can’t find it? Reach out to us at relations@youthsinbalaclava.com and we’ll sort it out.
Can I change the items in my order?
Yes, as long as your order hasn’t shipped, you can still make changes.
Email us at relations@youthsinbalaclava.com, and we’ll help you out.
Can I cancel my order?
Order Cancellations
Ready-to-Ship Orders
If your ready-to-ship order has not yet been dispatched, you may request a cancellation. Approved cancellations will be refunded minus applicable transaction and payment processing fees.
Once an order has been shipped, cancellations are no longer possible. You may instead request a return in accordance with our Returns & Exchanges policy.
Pre-Orders
As pre-order items are produced or secured specifically for each order, pre-orders cannot be cancelled once placed.
If you have any questions or need assistance, please reach out to us at relations@youthsinbalaclava.com, our team will be happy to help.
For transparency on how transaction and processing fees are calculated, you may refer to Shopify’s guide here
退货和换货
所有销售均为最终销售。
仅在以下条件下才接受退货和换货：
- 客户收到了订单中的错误商品（商品必须是未磨损、未开封且全新的状态。）
- 物品无意损坏或有缺陷。
- 折扣商品严禁退款、兑换。
请仔细检查并核实您在订购过程中提供的地址的准确性。
对于因您地址错误而导致的无法送达，我们不承担责任。
当产品已被使用或磨损时，将不接受退货或换货。
运费不予退还。
如有疑问，请联系我们： info@youthsinbalaclava.com
How can I make a return or exchange?
Just write to us at relations@youthsinbalaclava.com.
Once we receive your request, we’ll guide you through the next steps by email.
What is the cost of a return or exchange?
If you wish to return or exchange an item due to a change of mind, size selection, or general dissatisfaction, return and exchange shipping costs will be borne by the customer.
If the return or exchange is due to a product fault, please contact us within the same day of receiving your order at relations@youthsinbalaclava.com. Our customer service team will review the issue and, where appropriate, propose a suitable resolution.
In the event that our appointed courier does not provide return services from your country, we will issue a store credit equivalent to the order value. This store credit will be valid for future purchases and serves as the final resolution for such cases.
配送与预订
对于本地和国际订单，请留出2 个工作日进行订单处理和验证，
如果您的订单包含预购商品，请注意，一旦预购商品到货，所有商品将一起装在一个包裹中发货。我们感谢您在我们准备完整订单时的支持和耐心。
国际订单适用的费用、税款和关税均由客户独自承担。
对于所有订单，当您的物品已发货时，将通过电子邮件发送跟踪号和确认信息。
包裹丢失/遗失
Youths In Balaclava对任何丢失、被盗或损坏的货物不承担任何责任。买方承担所有责任。
如果在结账过程中输入了错误的地址， Youths In Balaclava不承担任何责任。在处理订单之前，请确保您的账单和送货地址正确无误。但是，如果我们犯了错误，我们将为您更换正确的订单。
货币换算
www.youthsinbalaclava.com上列出的所有价格均以美元 (USD) 计算。您支付的确切汇率由您信用卡的发行银行决定。但一般来说，它将与现行汇率非常接近。如需了解当前汇率的大致估计值，请访问www.XE.com
付款方式
如果您在海外购物，您可以使用借记卡/信用卡（Visa、Mastercard）、Paypal 或选择我们的任何其他付款方式完成购买。
对于居住在新加坡的客户，您可以使用 PAYNOW、GrabPay 或 Atome BNPL 付款。
产品
所有图片仅供参考。实际产品可能会因产品增强和/或定制产品的工艺和做工而有所不同。
